Question 1

Can I switch plans at any time?

Accepted Answer

Yes. Upgrade from your dashboard instantly. Downgrades take effect at the end of your current billing period, and you keep full access until then.

Question 2

What happens to my data if I cancel?

Accepted Answer

Your account, journey, and documents remain accessible for 30 days after cancellation. After that, data is deleted in accordance with our privacy policy.

Question 3

Do I need a credit card to start?

Accepted Answer

No. The free plan requires no payment information. You only need a card when upgrading to Standard or Premium.

Question 4

Is the Premium concierge immediately available?

Accepted Answer

Premium is a limited-access plan. After signing up, our team will contact you within 24 hours to schedule your onboarding call.